At R.A.E. Services Inc., customers are our
most valuable assets. We recognize that building a long-term business
relationship with you depends a great deal on trust. This trust begins
with our commitment to respecting as well as protecting your privacy.
An integral part of this R.A.E. Services Inc. privacy practices
are certified to the U.S. Department of Commerce Safe Harbor Program.
We've structured our web sites so that, in general, you can visit R.A.E.S.
Calibration Services on the Web without identifying yourself or revealing
any personal information. Once you choose to provide us personally identifiable
information (name, address, e-mail address, phone number, etc.) you can
be assured that it will only be used to support your customer relationship
with R.A.E. Services Inc..
Our privacy statement covers six main areas: Notice, Choice, Access
& Accuracy, Onward Transfer, Security, and Oversight/Enforcement. Please
keep in mind that R.A.E. Services Inc.' privacy practices may
vary as required by local laws and policies.
1. Notice
R.A.E. Services Inc. provides this Online Privacy Statement
to make you aware of our privacy practices and of the choices you can
make about the way your information is collected and used. To make this
notice easy to find, we make it available on our homepage and from every
R.A.E. Services Inc. and its subsidiaries' web pages.
What information we collect
On some R.A.E. Services Inc. web pages, you can quote or order
products or services, download software updates, make requests, and register
to receive materials. The types of personal information collected at these
pages are name, contact and billing information, transaction, and credit
card information. In order to tailor our subsequent communications to
you and continuously improve our products and services (including registration),
we may also ask you to provide us with information regarding your personal
or professional interests, demographics, experience with our services
or products, and contact preferences.
How we use the information
R.A.E. Services Inc. uses your information to better understand
your needs and provide you with better service. Specifically, we use your
information to help you complete a transaction, to communicate back to
you, to update you on service and benefits, and to personalize our web
sites for you. Credit card numbers are used only for payment processing
and are not retained for other purposes.
From time to time, we may also use your information to contact you
for market research or to provide you with marketing information we think
would be of particular interest. At a minimum, we will always give you
the opportunity to opt-out of receiving such contact. Please follow the
opt-out directions given below in the "Choice" section of this document.
In addition, we will also follow local requirements, such as allowing
you to opt-in before receiving unsolicited contact, where applicable.
Whom we share the information with
R.A.E. Services Inc. will not sell, rent, or lease your personally
identifiable information to others. Unless we have your permission or
are required by law, we will only share the personal data you provide
online with other R.A.E. Services Inc. entities and/or business
partners who are acting on our behalf for the uses described above. Such
R.A.E. Services Inc. entities and/or business partners are governed
by our privacy policies with respect to the use of this data and are bound
by the appropriate confidentiality agreements.
2. Choice
R.A.E. Services Inc. will not use or share the personally
identifiable information provided to us online in ways unrelated to the
ones described above without first letting you know and offering you a
choice. We will also provide you the opportunity to let us know if you
wish to opt-out of partial or all contact from R.A.E. Services Inc.
and we will do everything we can to honor such requests. This choice may
be offered at the bottom of on-line or off-line communications from us
as well as on many of our web registration pages. If you have any difficulty
exercising your choices, please send your request to
hr@raelectrical.com
Your permission will always be secured first, should we ever decide
to share your information with third parties that are not acting on our
behalf and governed by our privacy policy.
3. Onward Transfer
The personal information that you provide to us may be transferred
within R.A.E. Services Inc. across state or country borders.
This may be done to consolidate data storage and simplify the management
of customer information. Please read the information in the Choice
and Security sections regarding the practices that cover such transfers.
4. Access & Accuracy
R.A.E. Services Inc. strives to keep your personally identifiable
information accurate. We will provide you with access to your information.
To protect your privacy and security, all your data submitted to our web
pages will be destroyed after one year and unless you or your Company
become a regular customer no further records will be kept. If for some
reason you are unhappy for us to keep your information on file for one
year, you can send your request to
hr@raelectrical.com and we will deal with your request as soon as
possible.
5. Security
R.A.E. Services Inc. is committed to ensuring the security
of your information. To prevent unauthorized access or disclosure, maintain
data accuracy, and ensure the appropriate use of information, we have
put in place appropriate physical, electronic, and managerial procedures
to safeguard and secure the information we collect online. We will use
encryption if or when we decide to collect or transfer sensitive data
such as credit card information on the Web. We currently use only credit
card processing machines through the banking networks.
6. Oversight/Enforcement
R.A.E. Services Inc. privacy practices are also self-certified
to the U.S. Department of Commerce Safe Harbor Program. For more information
please go to Safe Harbor Program.
In addition, R.A.E. Services Inc. Technologies has an internal
Customer Privacy Program. It is the charter of this program to ensure
appropriate privacy processes are in place in order to meet the practices
outlined above. This is combined with our customer satisfaction section
of our ISO 17025 Quality Assurance Manual.
Additional Information
Links to Third Party Web Sites
Links to third party web sites are provided solely as a convenience
to you. If you use these links, you will leave the R.A.E.S. Calibration
Services site. R.A.E. Services Inc. has not reviewed all of these
third party sites and does not control and is not responsible for any
of these sites, their content or their privacy policies. Thus, R.A.E.S.
Calibration Services does not endorse or make any representations about
them, or any information, software or other products or materials found
there, or any results that may be obtained from using them. If you decide
to access any of the third party sites linked to this site, you do this
entirely at your own risk.
How R.A.E. Services Inc. Uses Cookies
A cookie is a piece of information either stored temporarily in your
browser's memory space (session cookie) or placed on your computer's hard
drive (stored cookie). Many stored cookies also have a predetermined expiration
date after which they disappear from your hard drive or they can be removed
explicitly through functionality built into most web browsers. You may
set your web browser (e.g. Microsoft Internet Explorer or Netscape Navigator)
to notify you of cookie placement requests, ask for permission to accept
them, or decline cookies completely.
Session Cookies
Session cookies are used to help us analyze web traffic or to improve
your web navigation experience by tracking a unique ID for that particular
web site session only which helps us identify you each time you return
to our web site during a browsing session. These cookies are destroyed
when you terminate your browsing session by shutting down your browser.
Session cookies allow a web application to respond to you as an individual,
but without the need to identify you explicitly.
Stored Cookies
By gathering and remembering information about your preferences, the
web application can tailor its operation to your needs, likes and dislikes.
A cookie may also be placed on your computer to ensure you are not surveyed
multiple times during your visit(s) to an R.A.E. Services Inc.
web site. This cookie has a limited life span and will not personally
identify you.
One of the major concerns about stored cookies is the fear that they
contain personal data and information identifying you that could be accessed
by other web sites. R.A.E. Services Inc. only stores a randomly
chosen unique ID number and a context, both of which are meaningless to
others but help us identify you in the context of the specific web functionality
you are accessing.
Overall, cookies help us give you a better web site to use, by letting
us monitor what's working and what isn't through site traffic analysis.
R.A.E. Services Inc. wants to be sure you understand that accepting
a cookie in no way gives us access to your computer or any personal information
about you, other than the data you chose to share with us. This practice
is strictly enforced. We know that a lot of people have concerns about
cookies, but in talking with many of our customers, we believe that the
benefit we both gain from their proper use is worthwhile. We value the
relationships we have with our customers, so we respect these concerns.
R.A.E. Services Inc. works to continuously improve your R.A.E.S.
Calibration Services web experience and our data privacy policies and
practices.
Contact Information
If you have any questions or comments regarding our online privacy
practices, please send them to this e-mail address:
hr@raelectrical.com
© R.A.E. Services 2000-2010
